More Personalized Marketing May Feel Less Personal
The hosts question whether AI-driven personalization will lose its emotional effect once every brand can generate individually tailored emails, videos, and web pages. Customers may recognize that apparent personal attention was automated, creating a gap between content that is personalized and communication that feels genuinely personal.
- AI can combine captured and external data for deeper targeting
- Personalized assets may be generated dynamically across channels
- Widespread automation could make personalization feel generic
- Marketers may need to redefine personalization in an AI era
“we get so good at personalization that it actually becomes depersonalized”
“it doesn't feel personal even though it is personalized towards me”