Email Is Not Dying, but It Is No Longer the Only Messaging Channel
The hosts dispute whether messaging applications are cannibalizing email or merely adding new communication options. They ultimately agree that email remains valuable and continues to grow, but marketers sacrifice opportunities when they ignore WhatsApp, SMS, iMessage, and social DMs.
- Email usage has continued growing year over year.
- Messaging behavior varies significantly by country.
- WhatsApp can produce stronger engagement in some markets.
- Businesses should follow how their customers prefer to communicate.
“messaging is additive, not cannibalizing email.”
“if you are just focused on email, you are sacrificing growth in your business.”