FaceTime Avatars Could Normalize AI Customer Interactions
Kipp argues that Vision Pro's digital FaceTime personas are more consequential for AI adoption than they initially appear. Regular exposure to lifelike avatars could reduce social resistance to receiving sales, service, and support from AI-driven representatives over video.
- Vision Pro scans users to create digital FaceTime personas
- Consumers may become accustomed to avatar-mediated conversation
- Social acceptance is a prerequisite for AI video representatives
- The predicted shift could unfold over three to five years
“it is going to condition an entire generation of consumers to talk to avatars in 3D video.”
“over the next three to five years it's gonna change the societal norms around talking to a video avatar.”