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Katie Chen15 September 2022

How You Can Use NFTs For Your Business with Katie Chen

8Frameworks
12Insights

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Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Myth Buster· 1

Myth Buster02:00

The Speculation Narrative Misses the Core Value of NFTs

Katie argues that treating NFTs solely as speculative trading assets obscures their underlying technology and broader business potential. Speculation received the most publicity because many projects had not yet demonstrated durable value, while more practical use cases remained less visible.

  • Speculative trading is only one application of NFTs
  • Practical NFT use cases receive less publicity
  • Unproven value intensifies speculation
  • Businesses should evaluate the underlying technology separately from market hype

I think the biggest misconception is to see it as a speculative trading asset of some kind.

Katie Chen · 02:00

There's better use cases than speculation, but it's just not as publicized.

Katie Chen · 03:00
#nfts#speculation#web3#business

Hot Take· 3

Hot Take11:30

Tokens Could Replace Disposable Marketing Touchpoints

Traditional advertising ends when the budget and impressions are exhausted, while a token can remain with a customer. Katie suggests that brands could attach changing offers, access, and experiences to that persistent asset instead of repeatedly trying to recapture attention through email.

  • Paid impressions disappear when spending stops
  • A token can preserve a connection after a campaign ends
  • Token utility can change over time
  • Brands can recognize when and how supporters first connected

Once it's out there, it's done. You got to spend more money to get more eyeballs.

Katie Chen · 12:00

Oh, the NFTs, they can plug it in, and whatever offer you have is dynamic, it's changeable, and people always connect it, and you know…

Katie Chen · 12:00
#marketing#customer-retention#tokens#email
Hot Take24:00

The Cloud Destroyed Ownership and Identity

Kip argues that streaming, subscriptions, and cloud services expanded access while weakening the sense of personal ownership once attached to physical media and products. Token-based technology could restore identity, provenance, and collectibility without abandoning the accessibility benefits of digital distribution.

  • Streaming made media broadly accessible but less personally owned
  • Physical objects once signaled taste and identity
  • Tokens can add provenance and ownership to digital experiences
  • The goal is to combine digital access with meaningful possession

What we're actually saying here is that we're going to we're gonna get back all the things we had in the physical world on the…

Kip Bodner · 24:30

the cloud and the move to the cloud destroyed ownership and identity for humans.

Kip Bodner · 27:00
#ownership#identity#cloud#digital-media
Hot Take32:00

Real NFT Utility Will Emerge After the Hype Crashes

Kieran frames speculative excess as a temporary stage in the development of a broader technology. He expects builders to discover applications that are difficult to predict today once attention and resources move away from flipping assets and toward useful products.

  • Early trends often attract exaggerated or trivial applications
  • A market correction can redirect attention toward building
  • Many important NFT use cases have not yet been conceived
  • Speculation can distract talent and capital from utility

out of the ashes of the dumbness becomes like real utility.

Kieran Flanagan · 32:00

And I think the speculation part is a drain on the industry at times.

Kieran Flanagan · 32:30
#innovation#utility#market-cycle#building

Explainer· 5

Explainer06:30

Why There Is No Universal NFT Strategy

NFT applications should differ according to the issuer's identity, scale, audience, and existing value proposition. An individual creator and a major organization may use the same technology for entirely different stories, benefits, and market dynamics.

  • Start with who is issuing the NFT
  • Define the value already delivered to the audience
  • Consider how that value could evolve
  • Match transferability and utility to audience expectations

I think the misconception is also like there's one way to do NFTs that's going to make sense for everybody.

Katie Chen · 06:30

What's really important is who are you? Who are you as a creator, as a company, as a brand, and what is the value you're…

Katie Chen · 07:00
#strategy#creators#brands#audience
Explainer08:00

How NFTs Can Align Creators With Early Supporters

The hosts and Katie discuss NFTs as a possible funding and revenue-sharing mechanism. When supporters hold an asset connected to a project, they may become motivated contributors who provide promotion, ideas, and practical help as the creator builds.

  • NFT sales can help fund an emerging project
  • Revenue sharing can reward early supporters
  • Aligned holders may contribute ideas and promotion
  • Issuers still assume responsibility for delivering durable value

So that's one use case to fundraise if you if that's something in that's on the cards and you're willing to spend the time to…

Katie Chen · 08:00

But with revenue sharing, you can say, as I succeed, so does my audience that's have support me over time.

Katie Chen · 09:30
#fundraising#revenue-sharing#community#creators
Explainer16:00

Non-Transferable Tokens Could Make Credentials Trustworthy

Kip proposes that brands use non-transferable tokens when utility depends on the original recipient's identity or achievements. Educational credentials, academy completions, and loyalty milestones could become verifiable records that unlock relevant access without encouraging resale.

  • Not every token should be tradable
  • Non-transferability can suppress speculation
  • Credentials should remain attached to the person who earned them
  • Verified achievements can unlock courses, sessions, or community access

The way to end speculation is don't let somebody sell it.

Kip Bodner · 16:00

That should not be transferable.

Katie Chen · 17:30
#credentials#soulbound-tokens#education#access
Explainer18:00

NFTs Could Become an Anonymous Single Sign-On Layer

Katie describes an NFT as a portable proof of history, membership, or affiliation that can unlock tailored digital experiences. A user could connect a token without initially exposing conventional account details, while brands and communities could recognize relevant attributes and provide access.

  • Tokens can prove affiliation or participation
  • A holder can unlock experiences by connecting a token
  • Brands can personalize experiences using token history
  • Users may control how much identity information they disclose

One of the things they think about is NFTs are kind of like these anonymous single sign-ons.

Katie Chen · 18:00

And they can build experiences of me.

Katie Chen · 19:00
#identity#single-sign-on#personalization#privacy
Explainer25:00

NFTs Let Brands Re-Engage Supporters From Any Moment in Time

A token can preserve evidence that someone attended an event, supported a launch, bought a product, or joined a community at a particular moment. Brands can later recognize those holders and offer feedback opportunities, voting, messaging, access, or new experiences without recreating the original audience.

  • Tokens preserve participation history
  • Past supporters can be identified and re-engaged
  • Utility can be added after a token has been issued
  • Brands can recognize loyalty across long periods
  • Third-party tools could provide modular token utility

if the anytime you issue a token, it makes your brand backwards compatible, right?

Kip Bodner · 31:30
#community#loyalty#retention#brand-history

Story· 1

Story19:30

How Tokens Could Rebuild Alumni Networks

Katie imagines graduates holding tokens that verify their school and graduation year. Those tokens could grant entry to messaging groups, fundraising events, professional networks, travel communities, or connected software without relying on fragmented alumni databases.

  • A token could verify graduation and cohort membership
  • Only verified holders would enter the network
  • Schools could connect tokens to fundraising and community software
  • Graduates could organize trusted interest groups

You have this token that shows what year you graduated.

Katie Chen · 19:30

You can power fundraising events, you can power a Slack network and plug in other software.

Katie Chen · 20:00
#alumni#community#education#identity

Takeaway· 2

Takeaway04:30

Customers Care About the Story, Not the Technology

Katie says mainstream adoption will not come from emphasizing NFT infrastructure. Brands must instead demonstrate how a token connects to customers' lives and earns value through an evolving relationship with a company, creator, or community.

  • Technology alone does not motivate most customers
  • Stories make technical value understandable
  • Tokens can begin as inexpensive signs of appreciation
  • Value may grow as the associated brand or creator develops

The first thing is I don't think people care about technology.

Katie Chen · 04:30

Yes, they care about the story that demonstrates its value and how it connects with their lives.

Katie Chen · 04:30
#storytelling#adoption#branding#nfts
Takeaway28:30

The Next NFT Wave Depends on Frictionless Access

Katie predicts that the next adoption wave will be driven by inexpensive, simple acquisition and practical utility rather than collectible hype. She cites buying an NFT with Apple Pay as an example of reducing the need for users to understand wallets and blockchain infrastructure first.

  • Current NFT ownership represents a tiny share of the population
  • Acquisition must become cheaper and easier
  • Mainstream users should not need prior wallet expertise
  • Tickets and audience activation are emerging practical uses
  • NFT infrastructure may become invisible to the customer

I think the next wave is just incredible simple access

Katie Chen · 28:30

we just launched this you could literally buy an NFT with Apple Pay without having to own a wallet

Katie Chen · 29:30
#adoption#wallets#apple-pay#utility