Users Want ChatGPT Inside Their Apps, Not Apps Inside ChatGPT
OpenAI reportedly found weak product-market fit for most ChatGPT plugins. The more promising direction is to embed natural-language capabilities into existing products, combining conversational commands with the visual interfaces users already understand.
- ChatGPT plugins reportedly lacked broad product-market fit
- Users prefer enhancing familiar apps with natural language
- Visual and conversational interfaces solve different interaction problems
- Chat can replace complex menus for clearly expressed tasks
- Most major software platforms are likely to add a natural-language layer
“a lot of people thought that they wanted their apps to be inside ChatGPT but what they really wanted was ChatGPT inside of their apps.”
“humans basically want both a visual user interface and a chat user interface”