User Ownership Could Make Peer Recommendations Less Trustworthy
Peer advice has traditionally seemed more trustworthy than company or salesperson messaging because peers lacked an obvious financial interest. Token ownership changes that assumption by giving customers and community members direct incentives to promote products in which they hold a stake.
- Peers can become financially biased product advocates.
- Review and recommendation ecosystems may resemble affiliate marketing.
- Token communities can intensify tribal promotion.
- Buyers will need new ways to identify independent advice.
“The ownership economy completely changes that. Now your peer has just as much bias as the salesperson.”
“And so this crisis of trust that we thought we had solved with peers is actually going to get broken again.”