MMarketing Against The Grain
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05 April 2022

Web 3, Customer Acquisition, and Value Props (Twittersode)

8Frameworks
12Insights

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Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Myth Buster· 1

Myth Buster13:30

Even Great Marketing Cannot Rescue a Bad Product

The hosts reject the idea that stronger promotion can repair fundamental product or pricing problems. Marketing leaders need enough business judgment to identify when the value proposition itself must change rather than attempting to conceal deeper flaws.

  • Marketing cannot compensate for a fundamentally bad product
  • Pricing and perceived value can invalidate strong promotion
  • Marketers should identify problems outside their functional remit
  • Product quality can matter more than marketer quality

Like marketing can't fix a bad product.

Kip Bodner · 13:30

An average marketer at a company with a killer product makes more money than a killer marketer at a company with a crappy product, unfortunately.

Kieran Flanagan · 14:00
#product-market-fit#pricing#value-proposition#marketing

Hot Take· 1

Hot Take03:00

Why LinkedIn Should Not Have Sponsored Its Podcast Network

The hosts argue that LinkedIn should treat its podcast network as a strategic influence engine rather than a direct advertising business. Accepting sponsors may signal that the network is a low priority and sacrifice opportunities to mobilize LinkedIn's community around future products and features.

  • Podcast networks can create influence beyond direct advertising revenue
  • LinkedIn has enough resources to prioritize reach over sponsorship income
  • Sponsors may make the initiative appear less strategically ambitious

And the opportunity is to not make money on that podcast network, it's to have massive influence over your community and mobilize your community to…

Kieran Flanagan · 03:30

So I didn't love the sponsor strategy candidly.

Kieran Flanagan · 03:30
#linkedin#podcasting#media-strategy#community

Explainer· 3

Explainer04:00

Why YouTube Has a Structural Advantage in Podcast Discovery

YouTube can surface podcast episodes through topical searches, guest searches, and recommendations rather than relying primarily on awareness of a show's name. This gives individual episodes long-tail discovery potential that conventional podcast platforms often fail to provide.

  • YouTube is the second most popular search engine after Google
  • Traditional podcast discovery depends heavily on branded searches
  • YouTube can surface episodes by topic and guest
  • Search gives old episodes lasting discovery value

YouTube can win podcasts.

Kieran Flanagan · 04:00

YouTube with search has all of that equity.

Kieran Flanagan · 04:00
#youtube#podcasting#search#distribution
Explainer14:30

How Community Acquisition Changes Customer Economics

Web3 incentives may let companies compensate community members for referrals, advocacy, and brand growth instead of relying exclusively on expensive intermediaries. The hosts frame community acquisition cost as a precursor whose effectiveness ultimately appears in customer acquisition cost.

  • Google and Facebook are increasingly expensive intermediaries
  • Tokens and NFTs can align communities with business success
  • Community incentives can fund referrals and advocacy
  • Customer acquisition cost remains an output metric

And because you can now properly incentivize your community members to share in the success of your business with you in a way that you…

Kip Bodner · 16:30

What we're saying is community acquisition cost is going to be the precursor.

Kip Bodner · 17:30
#web3#community#customer-acquisition#tokens
Explainer27:00

Learn-to-Earn Makes Product Education Part of Acquisition

Crypto exchanges and educational aggregators reward users for completing tutorials and trying product actions. This turns onboarding from an unpaid chore into an incentivized acquisition channel while encouraging behaviors associated with conversion and retention.

  • Exchanges reward completed lessons with free coins
  • Tutorial aggregators can attract both users and sponsoring brands
  • Rewards encourage users to perform core product actions
  • The model can support conversion and retention

And if you do those things and complete exercises, they will actually deposit free coins into your account.

Kieran Flanagan · 27:00

What a great incentive to get someone to actually start to use your product.

Kieran Flanagan · 27:00
#learn-to-earn#onboarding#education#tokens

Story· 3

Story08:30

Frank Slootman's Extreme-Clarity Message to His Board

Frank Slootman reportedly drew an unusually clear boundary between the CEO's responsibility and the board's responsibility. The hosts connect that leadership stance to marketing, where attempting to satisfy too many internal and external audiences often weakens strategy and messaging.

  • The CEO owns strategy and business growth
  • The board can replace the CEO if those responsibilities are not met
  • Clear accountability prevents role confusion
  • Marketing loses focus when it tries to satisfy every audience

My job as a CEO is to build the strategy and grow the business. If I can't do that, your job as the board is…

Kip Bodner · 09:00

And, you know, in marketing, what normally happens is marketers try to solve for multiple audiences, both internal and external, and the message and the…

Kip Bodner · 09:30
#leadership#clarity#marketing-strategy#accountability
Story20:00

The One-Click Campaign That Demonstrated Notice's Product Magic

Notice invited Twitter users to like a tweet in exchange for a personalized list of the accounts they engaged with most. The campaign minimized participation friction while making the product's influence-mapping capability immediately visible.

  • Participation required only a tweet like
  • Each response delivered a personalized product result
  • The campaign demonstrated the core value proposition
  • Low friction helped generate thousands of likes

It showcased the magic of her product that she could do that and get that back to you so so quickly.

Kip Bodner · 20:30

It got, I don't even know how many likes, thousands of likes, a hugely successful Twitter-only campaign.

Kip Bodner · 21:00
#twitter#campaign#product-demo#virality
Story24:00

How Stepin Turns Exercise Into a Paid Activity

Stepin combines fitness tracking with NFT sneakers and token rewards, giving users a financial reason to remain within defined walking, jogging, or running ranges. The hosts present it as a concrete example of Web3 incentives producing a customer experience that conventional fitness apps do not offer.

  • Users purchase NFT sneakers associated with activity types
  • Each sneaker defines an eligible movement range
  • Qualifying activity generates token-based rewards
  • The incentive differentiates Stepin from established fitness trackers

And when you stay within those range, for each 10 minutes of activity, you earn $30 through the Solana blockchain.

Kieran Flanagan · 24:30

It makes something that you thought was impossible possible.

Kip Bodner · 26:00
#stepin#fitness#web3#incentives#nft

Tool· 1

Tool07:30

How Loom Videos Added Depth to Pat Grady's Twitter Thread

Pat Grady paired each lesson in a 15-part Twitter thread with a short Loom video. The tactic gave readers substantially more depth than a standard thread while preserving Twitter as the primary distribution surface.

  • The thread presented 15 lessons from 15 years at Sequoia
  • Each lesson included a three-to-four-minute Loom video
  • Embedded video can differentiate educational Twitter content
  • The format combines concise distribution with deeper explanation

One other thing that's interesting, he recorded three to four minute Loom videos for each lesson in his thread.

Kip Bodner · 08:00

If you were thinking about your Twitter strategy audience and you're thinking about how you're going to really stand out and add some depth, I…

Kip Bodner · 08:30
#twitter#loom#content-marketing#sequoia

Takeaway· 3

Takeaway06:00

Podcast Recommendations Should Follow Guests, Not Just Shows

Podcast platforms commonly recommend entire shows based on listening history but overlook affinities for individual guests. YouTube's recommendation system can connect viewers to other appearances by a guest, creating another discovery route for podcasts.

  • Listeners may follow guests across multiple shows
  • Show-level similarity captures only one dimension of listener interest
  • Recommended videos can generate more traffic than direct search
  • YouTube can connect topic, guest, and behavioral signals

They all miss out on here are other podcasts you like because you enjoy this guest.

Kieran Flanagan · 06:30

And I think YouTube can do those things much, much better.

Kieran Flanagan · 06:30
#recommendations#podcasting#youtube#discovery
Takeaway11:30

Why Fear Is the Enemy of Marketing Clarity

Marketing leaders may avoid committing to a narrow strategy because explicit priorities expose them to judgment and possible rejection. The hosts argue that genuine clarity requires accepting that risk and stating what must happen for the work to succeed.

  • Clear priorities force stakeholders to make choices
  • Fear encourages leaders to preserve optionality
  • A focused strategy creates measurable accountability
  • Misalignment should be confronted rather than hidden

You cannot have clarity if you've got fear involved.

Kip Bodner · 11:30

And the only way you can do that is if you let go of fear.

Kip Bodner · 12:00
#fear#clarity#leadership#decision-making
Takeaway30:00

Incentives Could Become Web3's Defining Growth Lever

The hosts compare three eras of growth: content for conventional Web2 businesses, virality for product-led companies, and incentives for Web3 businesses. Direct rewards may redirect acquisition spending away from advertising platforms and toward the people performing desired actions.

  • Content powered many Web2 B2B growth strategies
  • Virality powered product-led growth
  • Incentives may power Web3 acquisition
  • Companies can pay users directly instead of relying on intermediaries

Virality was the lever for product-led growth companies.

Kieran Flanagan · 30:00

A new option has come. You can pay the person directly to do the thing that you want them to do.

Kip Bodner · 31:00
#web3#growth#incentives#acquisition