MMarketing Against The Grain
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03 May 2022

Why Creators are Disrupting Marketing with Steph Smith

9Frameworks
14Insights

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Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Myth Buster· 1

Myth Buster28:00

Creators Who Look Effortless Have Usually Practiced for Years

The hosts challenge the assumption that a creator's visible differentiator is easy to reproduce. Humor, insight, storytelling, and subject expertise often look simple only because the creator has spent years developing them.

  • Recognizing a creator's differentiator is easier than replicating it
  • Forced contrarianism can become rudeness
  • Forced humor usually fails
  • Apparent effortlessness often conceals years of deliberate work

Most people who try to be contrarian are just rude, right?

Steph Smith · 28:30

Once you realize how much work it takes to make something seem effortless, then you're like, oh, great.

Kip Bodner · 29:00
#creative-work#mastery#storytelling#talent

Hot Take· 2

Hot Take23:00

Short-Term Creator Sponsorships Can Waste Money

Steph warns that brands may be better off buying direct-response advertising if creator deals have no enduring relationship or intellectual-property value. Properly structured creator programs instead resemble a portfolio of bets whose long-term upside can exceed immediate paid-media returns.

  • One-off spending without durable value can underperform direct advertising
  • Long-term creator relationships can compound
  • Intellectual-property terms influence the value retained by the brand
  • A portfolio of creator bets can reach niches and produce asymmetric upside

if you are just investing in all their creators, I'm seeing a ton of brands do this, and they have no long-term relationship with those…

Steph Smith · 23:00

what you're effectively doing is placing a bunch of bets.

Steph Smith · 23:30
#creator-programs#partnerships#ip#paid-media
Hot Take42:00

Gaming Is a Fast-Growing, Underused Marketing Opportunity

Steph identifies gaming as the fastest-growing segment of entertainment and argues that many brands still overlook it. As conventional platforms saturate and the definition of gaming expands, companies have an opportunity to reach gamer audiences through new formats and communities.

  • Gaming is described as the fastest-growing entertainment segment
  • Many established brands have little or no gaming presence
  • Gamers have interests extending beyond games themselves
  • Gaming remains less saturated than many conventional marketing platforms

What do you think the fastest growing segment of entertainment is today?

Steph Smith · 42:00

Well, this I don't think is one of them. So I think it's it's somewhere people should be right drawing more of their attention toward.

Steph Smith · 42:30
#gaming#entertainment#marketing-channels#web3

Explainer· 4

Explainer09:30

Learn-to-Earn Does Not Need Tokens or Web3

The conversation explores how companies can reward users directly for completing educational activities. Steph proposes refundable course pricing as a way to improve accountability, completion, and word-of-mouth without requiring cryptocurrency.

  • Direct rewards can motivate users to complete educational tasks
  • A course can refund part of its price as learners finish modules
  • Completion incentives can create a sharing and referral loop
  • Web2 companies can implement the model without tokens or blockchain

I think the simple answer is you don't need web three for this, right?

Steph Smith · 10:30

why not charge $1,000 for a course and for every segment that someone completes, they give $100 back.

Steph Smith · 10:30
#learn-to-earn#education#incentives#web2
Explainer16:30

Nostalgia, Utility, and Superfans Made the Playlists Work

The three Spotify campaigns succeeded for different reasons rather than following one formula. Lego activated nostalgia, the pasta playlist delivered practical utility, and KFC amplified a celebratory experience for existing fans.

  • Nostalgia lets customers reconnect with a familiar brand emotion
  • Utility differentiates an otherwise commodity product
  • Celebration can deepen engagement among brand superfans
  • Unconventional channels help campaigns escape saturated competition

It brings something small about the brand that you love into the forefront and does it in a really fun way.

Kieran Flanagan · 16:30

They all worked for a different reason.

Kip Bodner · 18:00
#nostalgia#utility#superfans#attention
Explainer20:30

Why Independent Creators Are Capturing Brand Attention

Steph explains that creators are not new, but access to creation and distribution has become democratized. Individuals can now build influential niche audiences rapidly, forcing brands to follow attention away from increasingly saturated traditional platforms.

  • Creators existed long before the modern creator economy
  • Phones and social platforms democratized content production
  • Niche creators now command attention once reserved for celebrities
  • Brands must evaluate creator alignment, influence, and likely return

we are at this inflection point where an individual person can create more and influence more than ever before.

Steph Smith · 21:00

they are just a growing segment of the attention economy, you could say.

Steph Smith · 22:00
#creators#attention-economy#influencer-marketing#distribution
Explainer37:30

Match Creator Channels to Direct or Indirect Goals

Creator programs should begin with a precise decision about whether success means direct conversion or indirect reach and brand awareness. The chosen goal should determine partnership structure, incentives, duration, and channel selection; podcasts and TikTok, for example, may offer reach while creating attribution or conversion challenges.

  • Separate direct distribution goals from indirect reach goals
  • Define what success should look like after one year
  • Design payment and partnership duration around the chosen objective
  • Select channels based on conversion and attribution characteristics

there's distribution and reach, right?

Kieran Flanagan · 37:30

What precisely would success look like if we did this for one year?

Steph Smith · 40:00
#creator-strategy#attribution#conversion#brand-awareness

Story· 1

Story15:00

How Lego, a Pasta Brand, and KFC Marketed Through Spotify

Steph describes brands using Spotify playlists as an unconventional way to attract attention. Lego used the sound of bricks as white noise, a pasta company matched playlists to cooking times, and KFC France collected songs that referenced fried chicken.

  • Lego transformed familiar brick sounds into branded white noise
  • A pasta company paired music duration with cooking utility
  • KFC France built a playlist around fried-chicken references
  • Each campaign entered a channel with relatively little marketing competition

All it was was basically the sound of Legos as white noise.

Steph Smith · 15:30

You're like, okay, I've got eight minutes. I'm gonna throw on this playlist so I know exactly when my pasta is done.

Steph Smith · 16:00
#spotify#brand-marketing#playlists#campaigns

Takeaway· 6

Takeaway04:00

Why Brands Should Treat ENS Domains as Digital Insurance

The hosts compare blockchain domains with early dot-com real estate and argue that brands should secure relevant names before prices and squatting increase. Unlike conventional domains, blockchain names may also support payments, social identities, and other utilities.

  • Blockchain domains resemble scarce digital real estate
  • Early registration can protect brands from future price increases
  • Brands may need names across multiple blockchain ecosystems
  • ENS domains can support payments and social identity as well as websites

It definitely reminds me of early days with domains and people recognizing that just like real estate in the real world, digital real estate matters,…

Steph Smith · 04:00

It's almost like insurance, right?

Steph Smith · 07:30
#ens#web3#domains#branding
Takeaway13:30

Reward Users for the Exact Behavior You Want

Steph argues that many marketing incentive systems are needlessly indirect. Instead of paying intermediaries to attract users who may eventually perform a desired action, companies can identify the end behavior and reward users directly for completing it.

  • Define the single behavior the business wants users to perform
  • Direct incentives can replace complicated acquisition loops
  • The incentive can be manual if its value is clear
  • Simple rewards make participation easier to understand

what's the like end goal that you want someone to do and figure out how to just literally reward them for doing that single thing.

Steph Smith · 13:30

It could be really manual if the incentive is good enough and it's very clear.

Steph Smith · 14:00
#incentives#growth#user-behavior#marketing
Takeaway25:30

A Great Creator Has a Differentiator You Can Name

Steph suggests testing whether a creator's appeal can be expressed through a simple adjective, such as hilarious, thoughtful, or contrarian. Metrics matter, but a brand should also understand the distinctive attribute it wants to access through the partnership.

  • Strong creators possess a recognizable core differentiator
  • Fans can usually describe that differentiator consistently
  • Polarization is acceptable when the right audience feels strongly connected
  • Brands should articulate why a creator's distinctiveness matters to them

they need to have some sort of core differentiator.

Steph Smith · 25:30

if you are gonna partner with a creator, you should be able to articulate like what is their thing and why do we want to…

Steph Smith · 26:30
#creator-selection#differentiation#positioning#brand-fit
Takeaway30:30

Many Creators Value Freedom More Than the Highest Fee

Creator partnerships can range from one-off deals to licensing arrangements and IP acquisitions. Steph emphasizes that deal design must account for duration, control, compensation, and autonomy, because many creators prioritize creative freedom over maximizing immediate payment.

  • Partnership forms include one-off deals, licensing, and IP acquisition
  • Brands must decide how much control and longevity they need
  • Creators differ in how much autonomy they require
  • Creative freedom can matter more than the maximum payout

You can actually set up a licensing deal where you're partnering for a longer period of time. You can actually acquire their IP.

Steph Smith · 30:30

most creators are actually they care more about partnering with a brand that allows them to retain their freedom than maximizing payout in those partnerships.

Steph Smith · 31:00
#creator-deals#licensing#creative-freedom#compensation
Takeaway31:30

Give Creators Guardrails, Not Rigid Brand Guidelines

The hosts recommend setting a small number of broad behavioral boundaries while preserving room for creators to make distinctive work. Trust is strengthened when brands explain boundaries upfront, invest in creator success, and intervene only when content crosses those boundaries.

  • Define a few clear non-negotiable boundaries
  • Avoid forcing creators into formulaic product-marketing content
  • Explain guardrails before the partnership begins
  • Build trust by demonstrating genuine investment in creator success

The first thing is invest in your creator's long-term success.

Kieran Flanagan · 31:30

guardrails, not guidelines.

Kip Bodner · 33:00
#brand-safety#creative-freedom#creator-management#trust
Takeaway36:00

Do Not Design a Creator Program Without Creator Input

Steph argues that creator programs should be led or informed by people who understand the act of creating. If no creator is available internally, brands should conduct interviews to understand what creators value instead of assigning the program to a conventional marketing leader without relevant experience.

  • Include a creator in program leadership or design
  • Interview creators when internal experience is absent
  • Do not assume general marketing expertise translates into creator empathy
  • Recognize that producing compelling content is difficult work

either if you don't have a creator on your team to headline that program or design it, go and do a bunch of user interviews…

Steph Smith · 36:30

You don't know what it's like to make something until you just are stuck trying to make something

Kip Bodner · 36:30
#creator-programs#user-research#program-design#content